If you're not 100% satisfied with the style, color, or quality of your blind, shade, or shutter,  we’ll work with you to make it right.  

Simply contact us within 30 calendar days after your window covering arrives, and we'll guide you through replacing your order. We'll send a replacement of equal value at no additional charge. Refunds are not offered under this guarantee.  

If you'd like a replacement specifically for color, we’ll help you order a free sample of your product in the new color. Once you receive the sample and confirm you love it, contact us, and we’ll send your replacement window covering. If the remake increases in cost due to a new product, option selection, or color, you’ll only pay the price difference between your old and new window covering. Depending on the size of the window covering or the shipping location, a shipping fee may apply.  

You must have received your product to qualify for this policy prior to issuing a replacement. Photos of the received product that doesn’t meet your window covering needs may be required to assist in getting the correct reorder. The maximum refund allowed under this guarantee is $500. The $500 maximum refund is applicable to the same person, household, or address, within any 12-month period.

Commercial orders*, draperies, drapery hardware, light blockers, out-of-recommended specification orders, all products labeled as “Quick Ship,” and shutters purchased through our In-Home Shutters program are not included in this guarantee.  

View our cancellation policies here.  

A commercial order is any order containing 25 or more of the same product, of tax-exempt status, or containing any Easyblinds.com Commercial brand product.  

Measuring changes are not available as part of this guarantee — but don’t worry — our Perfect Fit Guarantee can help you if you’ve made a measuring mistake.  

To help ensure you’re completely satisfied with your custom-made order, we suggest starting with a single product for your first purchase.